News by Levels · Level 2 · Student worksheet

Microsoft Announces Recovery After Long Outage

In this lesson: Interpret the scope and timing of Microsoft’s restoration statement.

Name: __________________________ Date: __________________

Read the story

Microsoft said on November 14 that it had restored services to the remaining affected customers and regions, including users of Outlook and Teams.

The worldwide outage had interrupted business and government communication for over a day. The announcement described recovery, rather than the start of the disruption.

Source: Reuters via Arab News, 2026-11-14. https://www.arabnews.com/world/microsoft-says-all-services-restored-after-global-outage-3011792

Read and practise

1. What does remaining affected customers describe?

   1. All subscribers, whether affected or not
   2. The customers still affected before restoration
   3. Only customers who began using the service that day

2. Which order matches the account?

   1. Communication was interrupted before recovery was announced
   2. Recovery was announced before the outage began
   3. The recovery announcement began the interruption

Your turn

Explain what the November 14 statement added to the account of the outage.

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Read online: https://newsbylevels.com/news/microsoft-restores-outlook-teams-services-november-2026/level-2/